Senior Solutions Engineer | Canada | Remote

Details

Grafana Labs is hiring a Senior Solutions Engineer to join its Enterprise Solutions Engineering team. The team consists of customer-facing product experts who support global growth by educating prospective and existing customers through demonstrations, hands-on enablement, presentations, technical evaluations, and ongoing customer interaction. The role partners closely with Sales and serves as a communication channel between customers, Product Management, and Engineering.

Responsibilities

• Join an early, high-growth team focused on solving technical and customer problems.
• Partner with the Sales team to communicate Grafana's value proposition, vision, and strategy to customers.
• Own technical customer engagements and help close high-velocity opportunities through competitive knowledge, technical expertise, and credibility.
• Deliver product and technical presentations to prospective and existing customers.
• Communicate proactively with customers and internal teams to provide feedback on products and the competitive landscape.
• Drive product conversations based on customer needs and problems identified during interactions.
• Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create public and internal enablement materials.

Requirements

• Ideally located in Canada.
• At least 5 years of technical pre-sales experience, ideally with open-source technologies or in the metrics and monitoring space.
• Strong judgment, collaboration, and leadership skills for varied and complex startup responsibilities.
• Ability to work and collaborate with an international team in a remote-first environment.
• Excellent written and oral communication skills, including the ability to articulate the company's value proposition and the technical advantages of its products.
• Enjoyment of solving technical challenges and creating solutions for customers.
• A technical mindset and desire to continue developing technical skills.
• Candidates may have post-sales or engineering experience or may be recent coding bootcamp graduates.
• Self-motivated, proactive, creative, and able to take initiative.

Benefits

• 100% remote, global culture.
• Restricted Stock Units (RSUs) for all roles.
• Career growth pathways.
• In-person onboarding.
• Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days, subject to local legislation.
• Transparent communication, empowered teams, and an open-source-focused culture.