Senior Solutions Engineer | West Coast | Remote

at Grafana Labs

📍 United States

USD 204,000-254,000 per year

SENIOR

✅ Remote

Used Tools & Technologies

Not specified

Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Grafana @ 4 Leadership @ 7 Communication @ 7 Product Management @ 4 Observability @ 4

Details

Grafana Labs is the company behind the open observability cloud. Grafana Cloud is a fully managed observability platform built for scale, helping organizations see, understand, and act on disparate data. The company is 100% remote and values open source, open standards, and open culture. This role is an early member position on a high-growth Enterprise Solutions Engineering team that serves as in-house, customer-facing product experts and enables Grafana Labs' worldwide growth through technical pre-sales engagement.

Responsibilities

Partner with Sales to articulate Grafana's value proposition, vision, and strategy to customers.
Own technical engagement with customers and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
Deliver product and technical presentations, demos, and hands-on enablement to potential and existing customers.
Conduct technical evaluations and ongoing customer interaction to ensure customer success and adoption.
Proactively communicate customer feedback and competitive insights to Product Management and Engineering.
Drive product conversations based on customer needs learned during interactions.
Contribute to documentation, blog posts, videos, knowledge base articles, and other internal and public enablement materials.

Requirements

Ideally located on the U.S. West Coast.
5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space.
Strong written and oral communication skills for collaborating with remote internal teams and worldwide customers.
Ability to present technical concepts, deliver demos, and perform technical evaluations.
Startup mindset: varied, complex duties requiring strong judgment, collaboration, and leadership.
Technical mindset and desire to grow technically; candidates from coding bootcamps, post-sales, or engineering backgrounds are welcome.
Self-motivated, initiative-driven, creative, and comfortable working in a remote-first international team.

Compensation & Rewards / Benefits

U.S. OTE (On-Target Earnings) range: $204,000 - $254,000 (actual comp may vary by level, experience, and skillset).
All roles include Restricted Stock Units (RSUs).
100% remote company with in-person onboarding.
Global annual leave policy: 30 days per annum (3 days reserved for Grafana Shutdown Days).