Solutions Architect, Startups & SMB

Details

Stripe is a financial infrastructure platform for businesses. The Startups and Small and Medium Businesses Solutions Architecture team works with technical and business leaders, payments leaders, and product engineering teams to evangelize Stripe solutions in the mid-market segment.

The role focuses on building trusted relationships with decision-makers, understanding customer business needs, proposing solutions to complex challenges, and providing business and technical thought leadership. Solutions Architects establish best practices, scale customer engagement processes, and collaborate with customer, partner, product, marketing, go-to-market, and professional services teams.

Responsibilities

• Build executive relationships with key business and technical stakeholders, including CIOs, CTOs, COOs, CROs, CDOs, and Heads of Payments.
• Understand customer business objectives and apply Stripe's Payments, SaaS, Banking-as-a-Service, and Link Network solutions to customer challenges.
• Secure technical wins for Stripe products by delivering demonstrations, responding to RFPs, evangelizing Stripe products, and collaborating internally on customer-focused narratives.
• Create scalable customer engagement processes, including one-to-many engagements, webinars, and office hours.
• Develop partnerships and scalable assets such as reusable videos and templates to support the sales process.
• Expand Stripe's footprint within existing accounts by introducing new capabilities and local payment methods in global markets and business units.
• Collaborate with go-to-market, product, and marketing teams to deliver impactful executive briefings for SSMB accounts.
• Represent the voice of the customer by informing the product team about insights, trends, and opportunities.
• Work with professional services and partners to accelerate activations and time to live.
• Collaborate with partners to help Stripe scale and reach its total addressable market.
• Travel approximately 25% to connect with users and collaborate internally.

Requirements

• At least 2 years of experience in a similar customer-facing engineering role, such as Solutions Architect, Sales Engineer, Customer Success, or Professional Services Delivery, and at least 5 years of total relevant experience in software development, enterprise sales, architecture, business development, or related areas.
• Experience presenting and architecting solutions in customer-facing roles. Payments domain experience is preferred.
• Deep understanding of or experience writing code in at least two of Stripe's primary deployment languages, including Ruby, Python, JavaScript, Java, or Go.
• Excellent oral and written communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Ability to learn Stripe solutions, including Payments, Billing, and Connect.
• Ability to understand how technologies and systems such as ERP, CRM, billing, tax, and legacy systems interact.
• Executive engagement skills and the ability to establish relationships with decision-makers and build credibility at all levels.
• Strong organizational and time management skills, with the ability to manage competing priorities across multiple opportunities and customers.
• Strong collaboration skills for working with the broader go-to-market team.
• Experience solving open-ended business problems through technology and creative thinking.
• Ability to travel according to business needs.