Solutions Consultant, Enterprise (Presales)

Details

Stripe is a financial infrastructure platform used by businesses to accept payments, grow revenue, and accelerate new business opportunities.

The Solutions Architecture Team partners with users to adopt prescriptive solutions that drive growth and success. The team collaborates with sales, support, product management, and Stripe’s executive team to support valued customers.

As a member of the team, you will build consultative relationships with C-level executives and technical decision-makers, provide business and technical thought leadership, and advise customers on solving mission-critical business challenges. You will architect business models and solutions that create monetization and growth opportunities for both customers and Stripe.

Responsibilities

• Serve as a key member of a Stripe account team and help define customer strategy.
• Identify and close complex opportunities and accelerate solution adoption.
• Align Stripe’s solutions with customer product and business roadmaps.
• Advise CIOs, CTOs, COOs, CROs, CDOs, Heads of Product Engineering, and Heads of Payments.
• Understand customer business objectives and design end-to-end solutions, including architectures with deep third-party integrations.
• Conduct business analysis and research on customers, industries, and competitors.
• Lead strategy engagements, customer discovery, executive briefings, presentations, workshops, solution demonstrations, and technical-win activities.
• Expand Stripe’s footprint within existing accounts by introducing new capabilities and local payment methods across global markets and business units.
• Represent the voice of the customer and communicate insights, trends, and opportunities to leadership, product, and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning.
• Travel approximately 25% of the time to meet users and collaborate internally.

Requirements

• 7+ years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, at a global software enterprise.
• 5+ years of experience in presales.
• Experience in payments, billing, invoicing, issuing, banking, or fintech.
• Executive engagement skills and the ability to establish relationships with key decision-makers.
• Effective group-facilitation skills and confidence leading customer meetings.
• Thorough understanding of the software development lifecycle and API architectures.
• Coding experience in Ruby, Python, JavaScript, Java, Go, or another primary deployment language is a plus.
• Excellent spoken and written communication and presentation skills, including the ability to explain complex concepts to technical and non-technical audiences.
• Ability to work independently in an ambiguous, fast-paced environment.
• Ownership, strategic thinking, creativity, and the ability to drive change.
• Superior verbal and written English communication skills.
• Ability to travel according to business needs.

Preferred Qualifications

• Experience in media and entertainment, gaming, retail, or financial services.
• Prior consulting experience.
• Experience at a growth-stage internet or software company.