Staff Frontend Engineer - Platform - App Core Usage | US | Remote

Details

Grafana Labs is seeking a Staff Full-Stack Engineer for the Application Core Services (AppCore) Usage squad within the Platform Foundations department. The team builds and operates systems that support customer usage calculations, billing, provisioning, cloud marketplace integrations, and customer account management. This role is approximately 75% frontend and 25% backend and involves building production systems where correctness, scalability, reliability, and user experience are critical.

Grafana Labs is a remote-first, global company. The role is remote, and candidates must be based in the United States or Canada.

Responsibilities

• Design, build, operate, and evolve reliable full-stack web applications, customer-facing account portals, and backend services supporting customer usage and billing workflows.
• Build and maintain backend APIs using Golang and Node.js, as well as user interfaces using TypeScript and React.
• Design and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and cloud marketplaces including AWS, Azure, and GCP.
• Develop and automate business logic for customer usage metering, pricing structures, promotions, and billing reconciliation.
• Collaborate with product management, DealOps, GTM, Support, and adjacent AppCore squads to deliver robust end-to-end features.
• Address technical debt, optimize CI/CD pipelines, strengthen test coverage, and improve observability and operational resilience.
• Provide technical leadership and mentorship to engineers while shaping pragmatic solutions for complex systems challenges.
• Contribute to roadmap planning, technical design, on-call improvements, and long-term simplification of stack operations.
• Improve runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures.
• Debug across service boundaries and make careful changes to systems affecting customer stacks.
• Write efficient, readable, maintainable, and well-tested code.
• Design new microservices and systems.
• Collaborate with teammates and other departments to reach consensus on proposed solutions.
• Coordinate with product and UX when needed.
• Respond to customer requests and feedback.
• Participate in a follow-the-sun on-call rotation when ready.
• Participate in team decisions, including roadmap planning and prioritization.

Requirements

• At least one year of fully remote work experience.
• Experience working on a large SaaS platform and dealing with distributed systems concerns such as scalability, multi-tenancy, data isolation, and high availability.
• Strong professional experience with Golang, Node.js, TypeScript, and React.
• Care for developer experience, user experience, and product quality.
• Experience delivering projects from requirements gathering and ideation through product release in a self-directed manner.
• Ability to write clean, robust, well-tested software that other engineers can understand, operate, and maintain.
• Experience mentoring junior engineers in a collaborative, asynchronous environment.
• Ability to break down complex challenges into modular solutions, deliver MVPs, gather data and feedback, and iterate.
• Willingness to work across teams and align plans with other squads and external stakeholders.
• Strong Kubernetes experience in AWS, GCP, or Azure.
• Familiarity with infrastructure-as-code tooling such as Helm, Terraform, or Jsonnet.
• Ability to work asynchronously across time zones and take ownership of critical systems.
• Ability to solve problems involving stateful systems, eventual consistency, reconciliation loops, ambiguous lifecycle requirements, and cross-service workflows.

Bonus Points

• Experience with high-volume usage metering, billing engines, or customer-facing cost management applications.
• Experience designing, building, and maintaining integrations with third-party business systems such as NetSuite, Salesforce, and cloud marketplaces.
• Experience with frontend component libraries, design systems, and modern CSS-in-JS tooling.
• Familiarity with AWS, Azure, and GCP marketplace integrations and SaaS provisioning or tenancy patterns.
• Experience with SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems.
• Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch.

Compensation

The United States compensation range is $174,986–$209,983 USD. Actual compensation may vary based on level, experience, and skill set. The role includes Restricted Stock Units (RSUs). Compensation ranges are country-specific; recruiters will discuss the applicable market pay range and benefits for candidates applying from Canada.

Benefits and Culture

• 100% remote, global culture.
• Scaling organization and meaningful work in a high-growth environment.
• Transparent communication and open decision-making.
• Innovation-driven environment with autonomy and support.
• Open-source roots and community-driven values.
• Empowered teams with a high-trust, low-ego culture.
• Career growth pathways.
• Approachable and transparent leadership.
• In-person onboarding.
• Global annual leave policy of 30 days per year, including three Grafana Shutdown Days, subject to local legislation.

Grafana Labs is an equal opportunity employer and welcomes applications from people with diverse backgrounds and characteristics protected by local law.