Strategy & Operations, Program Manager

Details

OpenAI’s Strategy & Operations team drives cross-company readiness and response for critical moments and partners across the organization to manage org- and company-critical programs. The role requires maturity, executive presence, and strong judgment in complex, high-profile situations.

The Program Manager will work with cross-functional teams to manage internal alignment for critical priorities, including major product launches, external events that could impact users and products, and cross-cutting initiatives requiring strategic support. The role has a particular focus on product and trust and safety issues.

Responsibilities

• Program manage special projects across Strategy and company-wide initiatives, requiring strong planning, cross-functional coordination, and familiarity with cross-functional teams, with a focus on safety.
• Absorb information from varied inputs to frame decisions and communicate clear updates, recommendations, and trade-offs to product-focused and executive audiences.
• Drive processes across teams to ensure a unified and efficient response during critical periods.
• Collaborate with cross-functional teams to prioritize and respond effectively to fast-moving issues.
• Identify and prioritize emerging risks and escalations.
• Support sensitive investigations, product mitigations, and red-teaming.

Requirements

• 5–10 years of proven experience working with product or technical teams, program management, crisis management, escalations management, consulting, or a similar function.
• Ability to work on and understand technically complex projects and program-manage workflows.
• Experience working on projects and initiatives focused on integrity, operations, and trust and safety.
• Ability to clearly communicate challenges, recommendations, and trade-offs under pressure.
• Outstanding organizational and written communication skills, including drafting executive-level briefs or reports.
• Proven ability to prioritize and manage workloads while delivering high-quality results.
• Ability to collaborate with teams to create systems and tools that facilitate internal processes and rapid response to critical events.

Benefits

• Equity, performance-related bonuses for eligible employees, and benefits including medical, dental, and vision insurance.
• Health Savings Accounts, flexible spending accounts, commuter benefits, and a 401(k) plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.