Contract Operations Systems Analyst

at Customer.io

📍 Argentina
📍 Brazil
📍 Canada
📍 Chile
📍 Colombia
📍 Mexico
📍 Peru
📍 United States

USD 75-85 per hour

MIDDLE

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 5 API Communication @ 6 Compliance @ 2 Security

Details

Customer.io is seeking a contract Operations Systems Analyst to join its Strategy and Operations team. The role will evaluate AI model options, optimize AI costs, and support operational vendor evaluation projects. The position is remote across the Americas.

The primary focus is assessing commercial, open-source, and on-premises AI models before they influence cost or capability decisions. The role will also support vendor evaluations for SMS and messaging platforms.

Responsibilities

Evaluate commercial, open-source, and on-premises AI model options as they become available.
Build a repeatable framework for assessing model cost, capability, and security tradeoffs.
Build and maintain cost models comparing API-based pricing with flat-subscription alternatives for heavy AI users.
Validate approaches for controlling AI cost exposure and provide stakeholders with data for decision-making.
Keep the evaluation framework current as models and pricing change.
Track renewal timing for AI vendor agreements.
Support smaller-scope vendor evaluation projects, beginning with SMS and messaging vendors.
Assess SMS and messaging vendors based on compliance capabilities, aggregator relationships, and pricing structures.

Requirements

Experience evaluating software vendors, ideally including AI platforms or communications and messaging platforms.
Comfort building cost models and structured vendor comparison frameworks.
Ability to work independently with senior stakeholders across technical and operations teams.
Experience in a B2B SaaS environment is preferred.
Familiarity with SMS or messaging compliance is a plus but not required.
Strong analytical rigor, independent execution, and clear communication skills.

Compensation And Benefits

Starting contract rate of $75-$85 USD per hour, or equivalent in local currency, depending on experience and subject to market rate adjustment.
Final candidates will complete a background check and employment verifications.
Interview process: a 30-minute video call with a recruiter followed by a 45-minute video call with the hiring manager.