Tech Stack
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
AI @ 4
Communication @ 7
Payments
Product Management @ 8
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Who We Are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.
What You’ll Do
As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll directly build agent capabilities to solve real-world user problems. That means getting hands-on with prompts, evals, skills, tools, and the machinery that lets you introspect and identify opportunities within the conversational experience.
Responsibilities
- Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
- Be opinionated on the UX for conversational AI—the best experiences are a hybrid of UI and conversation—and identify the primitives needed to build successful experiences.
- Build, ship, and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
- Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
- Redefine how quality is evaluated for agentic conversations.
- Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent.
Requirements
- Relentlessly user-focused, comfortable with ambiguity, technically skilled, and motivated to create something new.
- 7–12+ years of industry product management experience, excluding internships and co-ops.
- Deep user empathy and a high bar for user experience.
- Experience leading cross-team initiatives from ideation through execution.
- Technical expertise, including experience leading technical products and/or a background in computer science or a similar field.
- Strong written and verbal communication skills.