Solutions Architect, SMB (Presales)

Details

At Stripe, the Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions that drive growth and success. The team works with C-level executives, finance leaders, product design and engineering teams at global brands and platforms building financial services solutions with Stripe.

Responsibilities

• Be a key member of the Platform account team by helping define customer strategy, identifying and closing complex opportunities, and accelerating solution adoption.
• Serve as a trusted advisor to business and technical stakeholders, including CIOs, CTOs, COOs, CROs, CDOs, heads of product engineering, and heads of payments.
• Understand customer business objectives and design and apply Stripe solutions to address their challenges.
• Develop and articulate end-to-end customer transformation journeys, future roadmaps, and architectures involving complex third-party integrations.
• Conduct business analysis and research on customers, industries, and competitors.
• Lead strategy engagements, perform customer discovery, evangelize proposed solutions through executive briefings and presentations, and deliver solution demonstrations.
• Expand Stripe's footprint within existing accounts by introducing new capabilities, global markets, business units, and local payment methods.
• Act as the voice of the customer, bringing insights, trends, and opportunities to leadership, product, and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning.
• Provide technical insight and solutions to prospective and existing platform users, including guidance on Stripe and its benefits.
• Demonstrate Stripe's platform capabilities, features, benefits, and potential customizations.
• Manage presales projects, coordinate proof-of-concept development, and perform feasibility checks to ensure proposed solutions are viable and beneficial.

Requirements

• 4+ years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and the ability to establish relationships with key decision-makers and build credibility at all levels.
• Effective group-facilitation skills and confidence proposing and leading customer meetings.
• Thorough understanding of the software development lifecycle and API architecture.
• Excellent spoken and written communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Comprehensive understanding of Connect, Stripe's solution for enabling platform payments, including its features and integration methodologies.
• In-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models.
• Ability to understand how ERP, CRM, billing, tax, and legacy systems interact within a platform technology ecosystem.
• Strong organizational and time-management skills, with the ability to manage competing priorities across multiple strategic opportunities and customers.

Preferred Qualifications

• Experience as a customer-facing payments domain expert presenting and architecting solutions for platform customers.
• Experience driving technical sales with enterprise-scale platforms and supporting their unique requirements.
• Experience integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design and building and deploying complex applications.
• Experience helping customers adopt and consume software in a cloud model.
• Passion for learning and actively seeking knowledge.
• Ability to work independently and develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinking, with the ability to proactively identify challenges and maintain a positive approach.
• Strong collaboration skills for working with extended teams to support users.