Solutions Architect, SMB (Presales)

Details

Who We Are

About Stripe

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About The Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product Teams to develop and execute on the account strategy for Stripe’s platform prospects.

What You’ll Do

As a member of the team, Solutions Architects/Presales Engineers build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become trusted advisors in solving mission-critical business challenges. They architect business models with customers so they can drive new monetization opportunities and growth.

Responsibilities

• Be a key member of the Platform account team with deep involvement in defining customer strategy; identify and close new complex opportunities, and accelerate solution adoption.
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders, including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• Understand customers’ business objectives, design and apply Stripe’s solutions to their challenges, develop end-to-end customer transformation journeys, and create future roadmaps and architectures involving deep third-party integrations.
• Conduct business analysis and background research on customers, industries, and competitors.
• Lead strategy engagements with users to align with business priorities, design solutions, and secure the technical win through customer discovery, executive briefings, readouts, presentations, and solution demos.
• Expand Stripe’s footprint within existing accounts into new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” by bringing insights, trends, and opportunities to leadership, product, and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews, and account or territory planning.
• Provide technical insight and solutions to prospective and existing platform users, including technical expertise on Stripe and its benefits for platforms and their customers.
• Showcase Stripe’s platform capabilities in solving business problems, highlighting features, benefits, and potential customizations.
• Manage presales projects, coordinate proof-of-concept development, and perform feasibility checks to ensure proposed solutions are viable and beneficial.

Requirements

Minimum Requirements

• 3+ years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with the ability to establish relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence proposing and leading customer meetings.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication and presentation skills, with confidence explaining complex concepts to technical and non-technical audiences.
• Ability to develop a comprehensive understanding of Connect, Stripe’s solution for enabling platform payments, including its features and integration methodologies.
• In-depth understanding of Stripe’s Payments and Billing systems and their applicability across diverse business models.
• Ability to understand how applications such as ERP, CRM, billing, tax, and legacy systems interact within a platform technology ecosystem.
• Strong organizational and time-management skills, with the ability to manage competing priorities across multiple strategic opportunities and customers.

Preferred Qualifications

• Experience as a customer-facing domain expert in payments, presenting and architecting solutions for platform customers.
• Experience driving technical sales with top-tier enterprise-scale platforms and supporting their unique requirements.
• Experience integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design and building and deploying complex applications.
• Experience helping customers adopt and consume software in a cloud model.
• Passion for learning and actively seeking knowledge.
• Ability to work independently and confidently develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinking, with the ability to proactively identify challenges and maintain a positive approach when facing difficult obstacles.
• Strong collaboration skills to work seamlessly with extended teams to support users.