Solutions Architect, Platforms (Presales)

Details

Who We Are

Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow revenue, and accelerate new business opportunities.

The Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions that drive growth and success. The team works with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms building financial services solutions with Stripe. It collaborates closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product Teams.

Responsibilities

• Serve as a key member of the Platform account team, helping define customer strategy, identify and close complex opportunities, and accelerate solution adoption.
• Build trusted relationships with business and technical stakeholders, including CIOs, CTOs, COOs, CROs, CDOs, Heads of Product Engineering, and Heads of Payments.
• Understand customer objectives and design Stripe solutions to address their challenges.
• Develop end-to-end customer transformation journeys, future roadmaps, and architectures involving deep third-party integrations.
• Conduct business analysis and research on customers, industries, and competitors.
• Lead strategy engagements, customer discovery, executive briefings, presentations, readouts, solution demonstrations, and activities to secure the technical win.
• Expand Stripe's footprint within existing accounts across global markets and business units by introducing new capabilities and local payment methods.
• Represent the voice of the customer to leadership, product, and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning.
• Provide technical insight and solutions as part of the sales team, explaining Stripe's benefits for platforms and their customers.
• Demonstrate how Stripe's platform solves business problems, including its features, benefits, and potential customizations.
• Manage presales projects, coordinate proof-of-concept development, and perform feasibility checks.

Requirements

Minimum Requirements

• 3+ years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and the ability to establish credibility with key decision-makers at all levels.
• Effective group-facilitation skills and confidence leading customer meetings.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Comprehensive understanding of Connect, Stripe's solution for enabling platform payments, including its features and integration methodologies.
• In-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models.
• Ability to understand how ERP, CRM, billing, tax, and legacy systems interact within a platform technology stack or ecosystem.
• Strong organizational and time-management skills, with the ability to manage competing priorities across multiple strategic opportunities and customers.

Preferred Qualifications

• Experience as a customer-facing payments domain expert presenting and architecting solutions for platform customers.
• Experience driving technical sales with large enterprise-scale platforms and supporting their unique requirements.
• Experience integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design and building and deploying complex applications.
• Experience helping customers adopt and consume software in a cloud model.
• Passion for learning and actively seeking knowledge.
• Ability to work independently and develop a path forward with customers in ambiguous circumstances.
• Strategic and creative thinking, proactive challenge identification, and a positive approach to difficult obstacles.
• Strong collaboration skills when working with extended teams to support users.