Solutions Architect, SMB (Presales)

Details

Who We Are

About Stripe

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About the Team

The Solutions Architecture Team partners with users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

The team works with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms that are building financial services solutions with Stripe. It works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product Teams to develop and execute account strategies for Stripe platform prospects.

What You’ll Do

As a member of the team, you will build trusted relationships with C-level executives and technical decision makers in customers’ organizations to provide business and technical thought leadership. You will become a trusted advisor in solving mission-critical business challenges and architect business models that help customers drive new monetization opportunities and growth.

Responsibilities

• Be a key member of the Platform account team with deep involvement in defining customer strategy, identifying and closing complex opportunities, and accelerating solution adoption.
• Drive thought leadership and act as a trusted advisor for key business and technical stakeholders, including CIOs, CTOs, COOs, CROs, CDOs, Heads of Product Engineering, and Heads of Payments.
• Understand customers’ business objectives, design and apply Stripe solutions to their challenges, and develop end-to-end customer transformation journeys, future roadmaps, and architectures involving deep third-party integrations.
• Conduct business analysis and background research on customers, industries, and competitors.
• Lead strategy engagements to align with business priorities, design solutions, and secure the technical win through customer discovery, executive briefings, readouts, presentations, and solution demonstrations.
• Expand Stripe’s footprint within existing accounts into new global markets and business units by introducing new capabilities and local payment methods.
• Act as the voice of the customer by bringing insights, trends, and opportunities to leadership, product, and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning.
• Provide technical insight and solutions as a crucial part of the sales team, guiding prospective and existing platform users on Stripe and its benefits.
• Showcase Stripe’s platform capabilities in solving business problems, including features, benefits, potential customizations, and how those benefits apply to customers’ own user bases.
• Manage presales projects, coordinate proof-of-concept development, and conduct feasibility checks to ensure proposed solutions are viable and beneficial.

Requirements

Minimum Requirements

• 5+ years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with the ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group facilitation skills and confidence proposing and leading customer meetings.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication and presentation skills, with confidence explaining complex concepts to technical and non-technical audiences.
• Ability to develop a comprehensive understanding of Connect, Stripe’s solution for enabling platform payments, including its features and integration methodologies.
• In-depth understanding of Stripe’s Payments and Billing systems and their applicability across diverse business models.
• Ability to understand how applications such as ERP, CRM, Billing, Tax, and legacy systems interact within a platform technology stack and ecosystem.
• Strong organizational and time management skills, with the ability to manage competing priorities across multiple strategic opportunities and customers.

Preferred Qualifications

• Experience as a customer-facing domain expert in payments, presenting and architecting solutions for platform customers.
• Experience driving technical sales with top-tier enterprise-scale platforms and supporting their unique requirements.
• Experience integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design, building, and deploying complex applications.
• Experience helping customers adopt and consume software in a cloud model.
• Passion for learning and actively seeking knowledge.
• Ability to work independently and confidently develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinking, with the ability to proactively identify challenges and maintain a positive approach when facing difficult obstacles.
• Strong collaboration skills to work seamlessly with extended teams to support users.