Technical Program Manager, Extensibility

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Organization

The Growth organization drives Stripe's self-serve growth engine: from a user's first interaction with Stripe through onboarding, activation, and expansion across its products. Growth focuses on building the systems and surfaces that help users find, understand, and adopt the right set of Stripe products, regardless of how or where they start.

Within Growth, the onboarding program helps new and existing users reach their first successful use of Stripe as quickly and completely as possible. A cohesive onboarding experience is critical to converting prospects, activating new products, and competing against increasingly sophisticated alternatives.

Onboarding spans several interconnected surfaces:

• Acquisition and intent capture—first-touch experiences that match prospects to the right products and entry points.
• Account setup and activation—guided flows that get users live with the right integration shape.
• In-product discovery—contextual surfaces that help new and existing users adopt additional products over time.

These surfaces are deeply interdependent, span dozens of cross-functional teams, and directly shape Stripe's new-user activation and product attach rates.

Responsibilities

• Drive Stripe's onboarding programs as a product-focused Technical Program Manager.
• Own one of the most strategically consequential programs in Growth, driving the direction, health, and outcomes of Stripe's onboarding experience end to end.
• Set the program strategy in partnership with Growth leadership and hold organizations accountable for program success.
• Drive cross-organizational decisions across stakeholders in Growth, Dashboard, Docs, Marketing, and product teams, resolving complex integration and ownership questions between team boundaries.
• Influence and shape product and engineering roadmaps by bringing a program-level perspective to team planning cycles and advocating for cross-cutting investments that no single team will prioritize independently.

Requirements

Minimum Requirements

• 5+ years of technical program management experience, with demonstrated success driving complex cross-organizational programs.
• Strong product sense and the ability to understand enterprise customer needs.
• Ability to communicate with precision and credibility across engineering, product, and executive audiences; translate complex technical trade-offs into strategic decisions; and drive alignment.
• Ability to lead and align cross-functional teams by driving decisions, resolving conflict, and building consensus across organizations with competing priorities.
• Proven track record of successful program delivery in complex technical environments.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Background in product management or product operations.