Product Manager, Billing

Details

Anthropic is seeking a Product Manager to build billing experiences for Claude customers across consumer, developer, team, and enterprise segments. The role partners with Engineering, Design, Growth, Trust & Safety, Support, and Finance to improve purchasing, subscription management, invoicing, usage tracking, spend controls, and self-service billing support.

Responsibilities

• Understand billing needs and friction across consumers, developers, teams, and enterprise administrators.
• Partner with Growth on purchase, upgrade, and plan-change flows, balancing conversion, clarity, and customer trust.
• Partner with Trust & Safety to prevent abuse of Claude plans and credits without creating unnecessary friction.
• Design agentic billing experiences, including Claude answering billing questions, resolving common issues, and taking billing actions with confirmation steps where appropriate.
• Partner with Engineering and Design to create consistent purchasing, upgrading, and spend-management experiences across Claude products.
• Drive product strategy and roadmap, synthesize stakeholder needs, and communicate prioritization to senior leadership.

Requirements

• 7+ years of product management experience, including self-serve purchase, subscription, or billing experiences.
• Experience shipping self-serve experiences and owning conversion and retention metrics, including running experiments to improve them.
• Strong product design instincts and the ability to clearly communicate concepts such as proration, overage, and credits.
• Experience building LLM-powered or agentic product features, with a clear perspective on when an agent should act independently and when it should request confirmation.
• Ability to discuss system design with engineers, abuse patterns with Trust & Safety, and funnels with Growth.
• Ability to balance growth, risk, and financial accuracy and explain tradeoffs clearly.
• Scrappy and resourceful approach to getting work done.
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.

Preferred Qualifications

• Experience shipping customer tools for usage-based or hybrid pricing, including usage dashboards, spend limits, and alerts.
• Experience working with Trust & Safety or risk teams to prevent abuse of plans, credits, or free trials.
• Experience launching products in new countries, including local pricing, tax, and currency.
• Experience building self-service help experiences that reduced billing support contacts.
• Experience scaling through hypergrowth of 10x or more in revenue.

Compensation

• Annual salary: $385,000–$460,000 USD.

Work Policy

Anthropic currently expects staff to work from one of its offices at least 25% of the time. Some roles may require more time in the office.

Visa Sponsorship

Anthropic sponsors visas and states that it will make every reasonable effort to obtain a visa for an offered candidate, although sponsorship may not be possible for every role or candidate.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office space for collaboration.