Solutions Architect, Platforms, UK & Ireland

Details

Stripe is a financial infrastructure platform for businesses. The Solutions Architecture Team partners with users to help them realize their full potential through prescriptive solutions that drive growth and success. The team works with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms building financial services solutions with Stripe.

Responsibilities

• Be a key member of the Platform account team, helping define customer strategy, identify and close complex opportunities, and accelerate solution adoption.
• Serve as a trusted advisor and provide thought leadership to business and technical stakeholders, including CIOs, CTOs, COOs, CROs, CDOs, Heads of Product Engineering, and Heads of Payments.
• Understand customer business objectives and design and apply Stripe solutions to address their challenges.
• Develop and articulate end-to-end customer transformation journeys, future roadmaps, and architectures involving deep third-party integrations.
• Conduct business analysis and research on customers, industries, and competitors.
• Lead strategy engagements, customer discovery, executive briefings, readouts, presentations, and solution demonstrations to secure technical wins.
• Expand Stripe's footprint within existing accounts by introducing new capabilities and local payment methods in global markets and business units.
• Act as the voice of the customer, bringing insights, trends, and opportunities to leadership, product, and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning.
• Provide technical insight and solutions to prospective and existing platform users, explaining Stripe's benefits for platforms and their customers.
• Demonstrate how Stripe's platform solves business problems, including its features, benefits, and potential customizations.
• Manage pre-sales projects, coordinate proof-of-concept development, and conduct feasibility checks to ensure proposed solutions are viable and beneficial.

Requirements

Minimum Requirements

• 10+ years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with the ability to establish relationships with decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence leading customer meetings.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Comprehensive understanding of Connect, Stripe's solution for enabling platform payments, including its features and integration methodologies.
• In-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models.
• Ability to understand how ERP, CRM, billing, tax, and legacy systems interact within a platform technology ecosystem.
• Strong organizational and time management skills, with the ability to manage competing priorities across multiple strategic opportunities and customers.

Preferred Qualifications

• Experience as a customer-facing payments domain expert presenting and architecting solutions for platform customers.
• Experience driving technical sales with top-tier enterprise-scale platforms and supporting their unique requirements.
• Experience integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design and building and deploying complex applications.
• Experience helping customers adopt and consume software in a cloud model.
• Passion for learning and actively seeking knowledge.
• Ability to work independently and develop a path forward with customers in ambiguous circumstances.
• Strategic and creative thinking, proactive problem-solving, and a positive approach to difficult obstacles.
• Strong collaboration skills when working with extended teams to support users.